How it Works
All ride types:
- Are part of RTC’s official paratransit program
- Cost $3 or starting at $3 per ride
- Must be booked through RTC
- Meet high safety and reliability standards
Dedicated Service
Standard Paratransit Service
RTC’s Standard Paratransit Service is the primary ride option for certified riders. It provides reliable, door-to-door transportation for people who are unable to use the regular RTC bus system independently due to a disability or health condition. This service is designed to support your independence while keeping travel simple and safe.
Key Features
- All RTC Paratransit rides use vehicles that meet ADA requirements. You may ride in a van or shuttle equipped with either a lift or a ramp—both are fully accessible. Riders cannot request a specific type of vehicle or boarding device.
- Securements for mobility devices
- Drivers receive specialized ADA and disability sensitivity training
- Curb-to-curb or door-to-door assistance
You may be eligible for this ride if:
You require a lift-equipped vehicle or cannot travel independently without physical assistance.
Non-Dedicated Service
Partner Provider Service
Offering greater flexibility for paratransit-certified riders, rides can be scheduled outside standard paratransit operating hours, giving riders more freedom to travel when and where they need.
Key Features
- Request rides in the app
- Same-day rides are just minutes away
- Curb-to-curb or light door assistance
- Not wheelchair or scooter accessible
You may be eligible for this ride if:
You are ADA paratransit certified, able to transfer independently, and do not use a wheelchair, scooter, or non-folding walker.
Flexible Service
On-Demand Rides
Eligible paratransit riders enjoy the flexibility of same-day, on-demand service and real-time ride tracking through RTC’s partnership with the Lyft app.
Key Features
- Request rides in real time using the Lyft app
- Track your ride live
- Standard cars (no ADA equipment)
- Starting at $3 fare per trip
Opting in to the program does not otherwise affect your ADA eligibility
You may be eligible for this ride if:
RTC must approve riders who opt in, be able to travel independently without assistance from the driver, and have a smartphone and network access to use the Lyft™ app.
Alternative Transportation Options
If you live outside the RTC paratransit service area, or need help beyond what RTC can provide, these partners can help.