What is Paratransit?
RTC’s Paratransit Dedicated Service is a specialized, door-to-door shared transportation service for people with disabilities who are unable to use RTC’s regular fixed-route buses. This service is provided in full compliance with the Americans with Disabilities Act (ADA) of 1990, which guarantees equal transportation access for people with disabilities. Paratransit service extends ¾ of a mile beyond RTC’s fixed-route bus lines. Areas not served by fixed routes are not covered by Paratransit.
Key Features
Trained Drivers
Paratransit drivers are specially trained in disability sensitivity, securement techniques, and ADA compliance to ensure safe and respectful travel.
ADA-Accessible Vehicles
All paratransit shuttles are equipped with ramps or lifts to accommodate wheelchairs, scooters, and other mobility devices.
24/7 Availability
Rides are available 24 hours a day, 7 days a week, including holidays, to ensure access when you need it.
Convenient Online Booking
Schedule your paratransit rides easily through the myRTCpara online portal—no phone call required.
You may be eligible for this service if: You require a lift-equipped vehicle or cannot travel independently without physical assistance.
Passes
Standard Paratransit Service
Personal care attendants (PCA) ride free of charge. Children five years of age and younger ride free and must be accompanied by an adult. Paratransit ID card holders can also ride any residential route or express route free of charge.
Important Payment Information
RTC does not accept checks onboard vehicles. If you mail a payment, only personal checks, cashier’s checks, or money orders are accepted (no third-party checks). Always include your Paratransit ID Number when purchasing by mail. Coupon books ordered online are mailed through USPS to the address you provide. RTC is not responsible for delivery once shipped, and passes are non-refundable.
How to Book a Ride
Before You Schedule
- Book your trip up to three days in advance and no later than 5 p.m. the day before you need to travel.
- Check to see if you are in our paratransit service area
- Have your Paratransit ID Number handy
- Know your pickup and drop-off addresses
- Know the date and time of your trip
- Include, if you are bringing a Personal Care Attendant (PCA) or a companion
